Refund policy

RETURN & REFUND POLICY

Last Updated: September 20, 2026

At WIN THE DOWN, we want you to love your gear. If something isn’t right, we’ll do our best to make it right.

30-DAY RETURNS

We accept returns of eligible merchandise within 30 days of delivery.

To be eligible for a return, merchandise must be:

  • Unworn, unused, and unwashed

  • In its original condition

  • Free from stains, odors, pet hair, or other signs of wear

  • Returned with original tags and packaging, when applicable

  • Accompanied by proof of purchase or your order number

Items that do not meet these requirements may not be eligible for a refund.

EXCHANGES

Need a different size or style? We want to help.

Because inventory can change quickly, the easiest way to exchange an item may be to return the original item and place a new order for the replacement.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible after receiving your order.

Please include your order number, a description of the problem, and photos of the item when possible.

If the mistake is ours, we’ll work to make it right at no additional cost to you.

CUSTOM, PERSONALIZED & TEAM ITEMS

Customized, personalized, special-order, and team- or school-specific merchandise is final sale and cannot be returned or exchanged unless the product arrives damaged, defective, or materially different from what was ordered.

FINAL SALE ITEMS

Items specifically marked Final Sale at the time of purchase are not eligible for return or exchange unless they arrive damaged or defective.

RETURN SHIPPING

Unless an item is damaged, defective, incorrect, or the return is the result of an error by WIN THE DOWN, customers are responsible for return shipping costs.

Original shipping charges are generally non-refundable.

We recommend using a trackable shipping method when returning merchandise. WIN THE DOWN is not responsible for return packages lost or damaged in transit.

REFUNDS

Once your return is received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original method of payment. Processing times may vary depending on your bank or payment provider.

HOW TO START A RETURN

To request a return, please contact us through the Contact page at WINTHEDOWN.com and include:

  • Your name

  • Order number

  • Item(s) you would like to return

  • Reason for the return

Please wait for return instructions before sending merchandise back.

QUESTIONS?

If you have questions about a return, exchange, or an order you received, please contact us through WINTHEDOWN.com.

WIN THE DOWN™

GEAR FOR THE NEXT DOWN.